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effective change manager change management body knowledge 2013

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Textbook in PDF format The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has grown that base to over 900 contributors and reviewers. 'The Effective Change Manager' describes the underpinning knowledge areas that change managers must know and understand to be effective in their change practice. It also describes the evolution of the change management practice as it starts to mature. The Change Management Institute operates as a global leader in strengthening, connecting and advancing the change management profession. It is committed to assisting members in developing Capability, Credibility and Connections in their pursuit of professional excellence. The Change Management Institute is an independent professional organization that is uniquely positioned to promote and advance the interests of Change Management. 1/ The overarching theories behind change Knowledge Component 1.1: Why change management matters Knowledge Component 1.2: Change and the individual Change and the organization Knowledge Component 1.4: Key roles in organizational change Knowledge Component 1.5: Organizational culture and change Emergent change 2/ Background Knowledge Components Defining ‘change’ in practice Aligning change with strategy Knowledge Component 2.2: Drivers of change Knowledge Component 2.3: Change definition Knowledge Component 2.4: Developing vision Knowledge Component 2.5: Scenario design and testing 3/ Ensuring change delivers value Benefits management principles and processes Benefits identification, mapping and analysis Planning benefits realization Supporting benefits realization 4/ How to identify and engage stakeholders Identifying and segmenting stakeholders Knowledge Component 4.2: Stakeholder mapping and strategy Managing relationships and mobilizing stakeholders 5/ Background Knowledge Components Communication and engagement in practice Knowledge Component 5.1: Theory of effective communicating Communicating change Communication channels Planning communications 6/ Assessing change impact and progress Knowledge Component 6.1: Assessing the impact of change Assessing and managing the risks of change Business continuity and contingency during change 7/ Preparing for change Building individual motivation to change Building organizational readiness to change Knowledge Component 7.3: Planning for resistance Knowledge Component 7.4: Measuring change effectiveness 8/ Background Knowledge Components Project Management in practice Change within project governance structures Knowledge Component 8.2: Establishing a project Change planning and scheduling Executing change within a project environment Knowledge Component 8.5: Transitioning to the business 9/ Training and supporting change Learning Theory and Skills Development Identifying and meeting learning needs Knowledge Component 9.3: Behavioural Change and coaching 10/ Facilitating group events through a change The role of the facilitator Knowledge Component 10.2: Preparing a group process Knowledge Component 10.3: Facilitating a group process 11/ Background Knowledge Components Sustaining systems in practice Organization development levers Knowledge Component 11.2: Leadership levers Reinforcement systems Knowledge Component 11.4: Achieving critical mass Embedding change 12/ Developing personal effectiveness Knowledge Component 12.1: Leadership principles Knowledge Component 12.2: Building team effectiveness Knowledge Component 12.3: Emotional intelligence Knowledge Component 12.4: Effective Influence Knowledge Component 12.5: Negotiation Conflict Management 13/ Critical elements of awareness for professional Change Managers The Change Manager and Human Resources Safety, health and environment issues in change Process optimization in organizations Financial management for change managers

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The Effective Change Manager. The Change Management Body of Knowledge 2013.pdf 1.8 MB

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effective change manager change management body knowledge 2013

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