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tague n quality toolbox 2ed 2005

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Textbook in PDF format The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process. List of Figures and Tables Preface to the First Edition Preface to the Second Edition Acknowledgments How to Use This Book The Tool Matrix The Tools Generic Tools Mega-Tools: Quality Management Systems The Evolution of Quality Total Quality Management Quality Function Deployment ISO Malcolm Baldrige National Quality Award Benchmarking Six Sigma Lean Manufacturing Combining Mega-Tools The Quality Improvement Process The Benefits of an Improvement Process A Generic Quality Improvement Process The Ten-Step Quality Improvement Process Tools for Team Effectiveness Guidance Questions Checklist Quality Improvement Stories Medrad, Inc.: Freight Processing Team Pearl River School District St. Luke’s Hospital: Charging Standards ZZ-400 Manufacturing Unit Other Improvement Stories Chapter 5 The Tools ACORN Test Affinity Diagram Thematic Analysis Arrow Diagram PERT Chart Balanced Scorecard Benchmarking Benefits and Barriers Exercise Box Plot Brainstorming Round-Robin Brainstorming Wildest Idea Brainstorming Double Reversal Starbursting Charette Procedure Brainwriting 6–3–5 Method Crawford Slip Method Pin Cards Technique Gallery Method Cause-and-Effect Matrix Checklist Check Sheet Defect Concentration Diagram Contingency Diagram Contingency Table Continuum of Team Goals Control Chart Variable Control Charts –X and R Chart –X and s Chart Chart of Individuals Moving Average–Moving Range Chart Target Chart Attribute Control Charts p Chart np Chart c Chart viii Table of Contents u Chart Short Run Chart Group Chart Other Control Charts Correlation Analysis Cost-of-Poor-Quality Analysis Criteria Filtering Battelle Method Critical-to-Quality Analysis Critical-to-Quality Tree Cycle Time Chart Decision Matrix Decision Tree Design of Experiments Effective–Achievable Chart Failure Modes and Effects Analysis (FMEA) Fault Tree Analysis Fishbone Diagram Cause Enumeration Diagram Process Fishbone Time-Delay Fishbone CEDAC Desired-Result Fishbone Reverse Fishbone Diagram 5W2H Flowchart Macro Flowchart Top-Down Flowchart Detailed Flowchart Deployment Flowchart Several-Leveled Flowchart Force Field Analysis Gantt Chart Graph Bar Chart Dot Chart Pie Chart Line Graph High–Low Graph Histogram and Other Frequency Distributions Polygon Chart Stem-and-Leaf Display Point Graph Percentile Graph Table of Contents ix Cumulative Distribution Function (CDF) Graph Cumulative Polygon Graph House of Quality Hypothesis Testing Importance–Performance Analysis Is–Is Not Matrix List Reduction Matrix Diagram Meeting Evaluation Mind Map Mistake-Proofing Multi-Vari Chart Multivoting Sticking Dots Weighted Voting Multi-Stage Picking-Out Method (MPM) Nominal Group Technique (NGT) Normal Probability Plot Probability Plot Quantile-Quantile Plot Operational Definition Paired Comparison Forced Choice Numerical Prioritization Pareto Chart Weighted Pareto Chart Comparative Pareto Charts Performance Index PGCV Index Plan–Do–Study–Act Cycle Standardize–Do–Study–Adjust Cycle Plan–Results Chart PMI Potential Problem Analysis Presentation Prioritization Matrix Analytical Criteria Method Consensus Criteria Method Combination ID/Matrix Method Process Capability Study Process Decision Program Chart Project Charter Project Charter Checklist Radar Chart x Table of Contents Regression Analysis Relations Diagram Matrix Relations Diagram Repeatability and Reproducibility Study Requirements Table Requirements-and-Measures Tree Run Chart Sampling Scatter Diagram SIPOC Diagram Stakeholder Analysis Storyboard Stratification Survey Questionnaire E-Survey Telephone Interview Face-to-Face Interview Focus Group Table Tree Diagram Two-Dimensional Chart Value-Added Analysis Voice of the Customer Table Why–Why Diagram Wordsmithing Work-Flow Diagram Appendix Table A.1: Table of Area Under the Normal Curve Table A.2: Control Chart Constants Resources Index

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