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lynda creating customer values

Type:: Other
Files:: 12
Size:: 231.2 MB
Uploaded On:: Sept. 13, 2015, 6:05 a.m.
Added By:: 2boweb
Seeders:: 0
Leechers:: 1
Info Hash:: CB1BF9DA9174E06B3DFB0FBD13BB797AA25E1DB2

Lynda - Creating Customer Values 1h 57m Beginner Mar 06, 2014 | Uploaded in Sept 13, 2015 by 2boweb Subject: Business Author: Jeff Toister Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve. This course qualifies for 1.75 Category A professional development units (PDUs) through lynda.com, PMI Registered Education Provider #4101. Topics include: What is outstanding customer service? Identifying your customer Creating a customer service vision Enhancing likability in person, over the phone, and via email Actively listening to customers Going the extra mile Taking ownership of problems Diffusing angry customers Using data to evaluate and improve your customer service The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc

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lynda creating customer values

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