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guide technical support 9th ed gnv64

Type:: E-books
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Size:: 106.4 MB
Uploaded On:: Jan. 23, 2016, 4:08 p.m.
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Info Hash:: 92031C1B9C4C53B14B7ACE9481401DE514D15C20

A+ Guide to IT Technical Support (Hardware and Software)(9th Ed) By Jean Andrews, Joy Dark, Jill West Course Technology | January 2016 | ISBN-10: 1305266439 | True PDF | 1119 Pages | 106 mb Competency in using a computer is a prerequisite to using this book. No background knowledge of electronics is assumed. An appropriate prerequisite course for this book would be a general course in computer applications. This book includes: - Several in-depth, hands-on projects are spaced throughout each chapter that invite you to immediately apply and reinforce critical thinking and troubleshooting skills and are designed to make certain that you not only understand the material, but also execute procedures and make decisions on your own. - Comprehensive review and practice end-of-chapter material, including a chapter summary, key terms, review questions that focus on A+ content, critical thinking questions, and real-world problems to solve. - Step-by-step instructions on installation, maintenance, optimization of system performance, and troubleshooting. - A wide array of photos, drawings, and screen shots support the text, displaying in detail the exact software and hardware features you will need to understand to set up, maintain, and troubleshoot personal computers and small networks. In addition, the carefully structured, clearly written text is accompanied by graphics that provide the visual input essential to learning and to help students master difficult subject matter. About the Author Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia. CONTENTS Chapter 1 - First Look at Computer Parts and Tools 1 Chapter 2 - Working Inside Desktop Computers and Laptops 45 Chapter 3 - All About Motherboards 79 Chapter 4 - Supporting Processors and Upgrading Memory 133 Chapter 5 - Supporting the Power System and Troubleshooting Computers 185 Chapter 6 - Supporting Hard Drives and Other Storage Devices . 231 Chapter 7 - Survey of Windows Features and Support Tools . 277 Chapter 8 - Installing Windows 325 Chapter 9 - Supporting I/O Devices 383 Chapter 10 - Maintaining Windows 443 Chapter 11 - Optimizing Windows . 495 Chapter 12 - Supporting Customers and Troubleshooting Windows . 545 Chapter 13 - Troubleshooting Windows Startup 587 Chapter 14 - Connecting To and Setting Up a Network . 633 Chapter 15 - Supporting Network Hardware . 695 Chapter 16 - Supporting Mobile Operating Systems 747 Chapter 17 - Windows Resources on a Network 805 Chapter 18 - Security Strategies 855 Chapter 19 - Supporting Printers and Customizing a System 911 Chapter 20 - Virtualization, Linux, and Mac OS X 965 Appendix A - Safety Procedures and Environmental Concerns . 1021 Appendix B - Entry Points for Startup Processes . 1037 Appendix c - CompTIA A+ Acronyms 1041 Glossary 1049 Index 1093 http://s27.postimg.org/7rhl82t77/A_Guide_to_IT_Technical_Support_Hardware_and_S.jpg

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