PirateBay Download | lynda innovative customer service techniques

lynda innovative customer service techniques

Type:: Other
Files:: 20
Size:: 291.5 MB
Uploaded On:: Feb. 3, 2016, 12:59 p.m.
Added By:: 2boweb
Seeders:: 1
Leechers:: 0
Info Hash:: FBAC2B28F139232532273E90CD8F994494726CE2

Lynda - Innovative Customer Service Techniques This Course will be good to the Best for DL within 30 days after has been posed, after that it might not be good DL already, please do me favour to continue seeding to keep this torrent alive. 44m 53s Appropriate for all Jan 26, 2016 | Uploaded in Feb 3, 2016 by 2boweb Subjects: Business Marketing Author: Jeff Toister Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations. Topics include: • Identifying the most important customer need • Making wait time more bearable • Improving your power of observation • Avoiding directed attention fatigue • Increasing teamwork ////////////////////////////////////////////////////////////////////

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013 Increasing teamwork between departments.mp4 26.6 MB
014 Creating positive social pressure.mp4 26.4 MB
010 Understanding the consequences of multitasking.mp4 26.2 MB
005 Winning the moments of truth.mp4 25.1 MB
011 Avoiding directed attention fatigue.mp4 23.9 MB
006 Making wait time more bearable.mp4 22.3 MB
008 Improving your powers of observation.mp4 22.1 MB
009 Overcoming the illusion of speed.mp4 22.1 MB
012 Identifying the secrets of employee motivation.mp4 21.9 MB
004 Identifying the most important need.mp4 21.0 MB
003 Understanding why customer service is hard.mp4 15.8 MB
007 Getting customers to know your name.mp4 15.5 MB
015 Next steps.mp4 8.0 MB
002 What you should know before watching this course.mp4 7.8 MB
001 Welcome.mp4 6.5 MB
Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf 63.3 KB
Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf 53.7 KB
Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf 50.0 KB
Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf 43.0 KB
Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf 42.9 KB

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lynda innovative customer service techniques

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