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Details for:
A Guide to Computer User Support for Help Desk and Support Speci
guide computer user support help desk support speci
Type:
E-books
Files:
4
Size:
21.8 MB
Uploaded On:
Nov. 4, 2016, 8:37 p.m.
Added By:
gyminii
Seeders:
1
Leechers:
0
Info Hash:
C64AC206C089FB92C6B0571ED80C2C62E1853DBF
Get This Torrent
A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition by Fred Beisse (Author) PDF Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. Paperback: 704 pages Publisher: Cengage Learning; 6 edition (September 23, 2014) Language: English ISBN-10: 1285852680 ISBN-13: 978-1285852683
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A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition .pdf
21.7 MB
1285852680.gif
14.0 KB
A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition.txt
83 bytes
a_guide_to_computer_user_support_for_help_desk_and_support_specialists_6th_edition.jpe
46.3 KB
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